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Montag, den 08. Oktober 2012 um 11:38 Uhr

Exchange Connector Voice Mail

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Montag, 08. Oktober 2012 Markus Klein

Zur Verarbeitung von Voice Mail über den Exchange Connector ist wie folgt in englischer Sprache beschrieben (von Douglas Gorman):

1. Create a distribution list that sends to

          1)the workflow account for the Exchange Connector and

          2)a back-up account that acts as a failsafe email repository in the event of an issue with the connector or Service Manager.

2. Create a distribution list that sends email to

          1)an account that forwards to the SMTP relay we set up to use the out-of-the-box Service Manager email processing and

          2)the failsafe email repository account

Enable both the Exchange connector AND the out-of-the-box email processing and you'll get incidents from emails created by the connector and incidents from voice mails and missed calls from the SMTP relay.

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