Home - Blogs - Service Manager - Exchange Connector Voice Mail
Montag, den 08. Oktober 2012 um 11:38 Uhr

Exchange Connector Voice Mail

Artikel bewerten
(0 Bewertungen)


Montag, 08. Oktober 2012 Markus Klein

Zur Verarbeitung von Voice Mail über den Exchange Connector ist wie folgt in englischer Sprache beschrieben (von Douglas Gorman):

1. Create a distribution list that sends to

          1)the workflow account for the Exchange Connector and

          2)a back-up account that acts as a failsafe email repository in the event of an issue with the connector or Service Manager.

2. Create a distribution list that sends email to

          1)an account that forwards to the SMTP relay we set up to use the out-of-the-box Service Manager email processing and

          2)the failsafe email repository account

Enable both the Exchange connector AND the out-of-the-box email processing and you'll get incidents from emails created by the connector and incidents from voice mails and missed calls from the SMTP relay.

Read more

Kommentar hinterlassen