We are pleased to announce a major release of the System Center 2012 Orchestrator Integration Pack (IP) for BMC Remedy ARS from our Partner Kelverion.
Compared to the previous releases this IP is NOT utilizing Remedy web services. Kelverion has developed a completely new Integration Pack which interacts via the Remedy ARS API.
This IP has in addition to the well-known Activities "Monitor Request", "Get Request", "Create Request" and "Update Request" two new Activities: "Advanced Search" and "Delete Request".
This IP dynamically accesses Remedy applications and forms and identifies Mandatory Fields.