Dedicated to assisting you!

We offer sophisticated support for a number of different project scenarios and/or project steps, such as:

Problem analysis

We will be glad to assist your analysis of existing problems and will report on all findings in the form of detailed documentation. Based on this documentation, we will plan all further steps.

Conceptual development & solution design

Once the problem has been identified and the assignment been named, we will assist with defining your solution.

Based on our extensive and long-standing experience, we will develop a customized solution - either in close cooperation with your team or according to your specification. We will of course take all specific constraints of your organisation and infrastructure as well as existing processes and definitions into consideration. At the same time, we ensure that our solution is in accordance with latest technical standards and trends - not just today, but in the future as well.

Choosing the right product

Once the solution has been defined and the concept been set up, we assist with selecting the right components. Close and long-standing co-operations with individual vendors do not imply any preferences. Choosing the right product is solely a matter of defined solutions as well as requirements and specifications of our customers.

Installation and configuration of components

Once you have purchased the required components, we will install, configure and integrate those components into your system environment.
Our long-standing experience from supporting numerous different products and emerging holistic approach help to avoid typical mistakes being made when "just implementing" solutions without considering existing infrastructures.

Operation Support

After the installation of your new infrastructure is completed and everything is up and running, securing the availability of this platform is of high importance. We offer remote operations support to ensure high performance and availability.

For additional information, please refer to the Operating Support section.

Documentation

Each step of a project is just as good as its documentation. Therefore, we put strong emphasis on documenting every step as well as reasons and circumstances justifying specific decisions - precisely, cleary, thoroughly and comprehensibly.

Training

We offer dedicated and customized training courses for all products supplied by VAS Value Added Software GmbH. Our experienced, authorized and trained employees, who dispose of long-year training experience, guarantee professional training of consistently high quality.